There’s always much to discuss about convenience retailing whether it’s about new tech that’s set to revolutionise the way we shop or keeping one of your biggest assets – your staff – motivated.

The Retailer Hub at NCS has all this covered with experts coming together to share tips and advice. The success of previous Retailer Hubs means visitors expectations are high but this year’s programme delivers as it is better than ever.

The biggest issue across the UK right now is, of course, Brexit and the Retailer Hub has this covered with a session entitled: ‘Success after Brexit: what’s next for food and grocery?’ with Richard Lim, CEO of Retail Economics. Seasoned analytics and economics expert, Richard Lim, will provide a data-driven view to ensure retailers understand the risks while seizing new opportunities.

Plastic is a really hot topic but the Retailer Hub has that covered too in ‘Solving the c-store plastic problem’. Attendees can discover what new anti-plastic regulation could arise and how savvy stores are already leading the way with more sustainable ways of merchandising, selling and packaging familiar products.

Crime is another key issue so the ‘Fighting crime on the shopfloor’ session is sure to be popular as Nick Fisher from Facewatch and Forecourt Eye discusses how store owners can better protect themselves against the rising tide of theft and anti-social behaviour.

One of the biggest differences between the grocery mults and convenience stores is the personal service you get in these smaller outlets. It’s the staff that deliver this service and the ACS People Panel: ‘How to get the most out of your team’ will have leading HR professionals giving tips on turning colleagues into passionate advocates for the business.

Consumers are obviously at the heart of retailing and the session entitled ‘Your Shopper Heroes’ introduces the six key shoppers who are currently rocking the convenience channels and explains how retailers can meet their needs.

Products are vital to a store’s success too and the ‘Future Products Showcase’ gives visitors the chance to get ahead of the game with its panel of award-winners, innovators and experts identifying the up and coming categories and products set to keep tills ringing.

And in the ‘Top gear’ session, retailers will select the best tech – the retail apps, devices, widgets and gizmos designed to make your life easier – and find out which ones really do the job.

Other sessions include

Get CXY: Customer Experience (CX) For Independent Retailers

Premium drinks, premium profits with The Wine Tipster Neil Phillips and Paul Cheema from Malcolm’s Stores

Brewgooder: changing the world one craft beer at a time

Happy returns: retailers’ best investments

Bite-Sized Social Selling

Food to grow

Getting your Afternoon fix (of coffee).

For more details about the Retailer Hub sessions and specific timings, go to